Swiss Post named a “world-leading postal service” for the 10th time in a row

1. People expect one thing from Swiss Post above all else: reliability
   If you’re sending a letter or expecting a parcel, you want to be sure that the consignment will arrive safely and on time. But many postal organizations are under pressure. Declining letter volumes, rising costs and digital change are leading to a reduction in services. Letters are being delivered less frequently, post offices are being closed and traditional letter services are being partially and completely discontinued – such as in Denmark, where only a private provider is maintaining this service. Switzerland is taking a different approach. Swiss Post fulfils its universal service obligation to a high level. At the same time, clear quality requirements apply in Switzerland. The Federal Postal Services Commission regularly checks compliance with legal requirements. Swiss Post has a punctuality record of more than 97 percent for letters, and more than 95 percent for parcels and newspapers (see press release). What’s often taken for granted is the result of a highly complex logistics operation. Every day, Swiss Post processes and transports millions of letters, parcels and information. The fact that this works reliably creates trust. For private individuals, companies and public authorities alike.
   
2. Swiss Post remains close to people
   Switzerland has one of Europe’s densest postal networks. Around 2,000 staffed access points ensure that Swiss Post’s services remain within easy reach of the public. These include Swiss Post branches and branches with partners. This service is complemented by My Post 24 terminals and the home service. Today, 96.87 percent of the population can reach an access point that meets regulatory requirements.
   A look abroad shows that this proximity shouldn’t be taken for granted. While European postal companies in countries such as Greece, Hungary and Ireland are reducing or restructuring their traditional branch networks, Swiss Post is maintaining a dense network of access points. For Swiss Post, proximity is about more than just geographical distance. It means that people can choose how they want to carry out their postal transactions: in person at the counter, on the go at a terminal or digitally via the Post-App. Swiss Post is also one of the few postal organizations to offer a digital letter.
   
3. Swiss Post is more than just letters and parcels
   The global decline in letter volumes is presenting virtually all postal organizations with the same challenge. Some are responding by adopting a broader business strategy. For example, Italy’s postal service has evolved into a comprehensive service platform that provides financial, insurance and digital services besides letter and parcel post services. Similar developments can be seen in other European countries. Swiss Post has changed too in recent years. It still transports letters and parcels, but now offers much more. This includes digital voting solutions such as e-voting, the preparation of sterile materials for hospitals, secure digital communication solutions and innovative mobility services from PostBus, such as autonomous vehicles. At the same time, Swiss Post supports companies with modern logistics and e-commerce solutions. This diversification strengthens Swiss Post while helping to safeguard the universal service in the long term.

“Resting on our past accomplishments is not an option” 
The tenth award in a row shows that Swiss Post’s ongoing development is paying off. People in Switzerland benefit from a postal service that works reliably, remains close to its customers and consistently develops its services. For over 175 years, Swiss Post has been connecting people, companies and regions and making everyday life easier. Since customer requirements are changing and the competition isn’t standing still, Swiss Post is also constantly developing its services. The fact that it’s consistently ranked one of the world’s leading postal organizations is largely thanks to the daily commitment of its 44,000 or so employees. Pascal Grieder, CEO of Swiss Post, says: “This award belongs to our staff. They work for Switzerland every day – in the sorting centers, in our branches, on the road for our customers, at PostFinance, in the Contact Center and in many other functions. They are there. In all weathers, around the clock and close to our customers. We can be proud of this.” At the same time, the CEO’s clear about one thing: “Resting on our past accomplishments is not an option for me. Our customers’ expectations are constantly changing. At the same time, our competitors are trying every day to catch up with Swiss Post.  That’s why we’re continuing to develop our services and want to prove that Switzerland can rely on Swiss Post both now and in the future.”